DESCRIPTION
Please apply directly to KMD Brands for this role.
- BCorp Certified- We care about the trails we wear our footwear.
- Join us as we continue to grow our brand globally!
- Great work environment with amazing office perks- ask us for more details
About Obōz…
Obōz Footwear is a wholesale brand founded in 2007. Bozeman, Montana is an outdoor adventurer’s paradise and it’s our home. It's what motivates us to lace up daily and explore the 18 million acres of Greater Yellowstone Ecosystem that surround us. A vast and breathtaking landscape just waiting to be explored on two feet. Bozeman is where it all started and it’s what inspired our name. Outside + Bozeman = Obōz.
True to the Trail, and the four points of our compass; our people, your foot, the community, and the experience, guide everything we do.
About the role…
The Day to day responsibilities include of the IT Support Specialist based in our office in Bozeman, Montana include:
- Service and support the Oboz head office by managing all IT issues and requests.
- Support Rip Curl US and the Canada office – by addressing support tickets.
- On-board and off-board laptops and other IT tools for new and existing employees
- Excellent customer service – meeting/exceeding communicated SLAs/response times.
- Build solid relationships with all internal customers
- Liaison with external support vendors to manage service delivery and support to ensure this is completed to a satisfactory level.
- Effectively communicate to all customers, both internal and external.
- Participate and support KMD and/or brand-level IT initiatives (laptop refresh, software changes, etc.)
About you…
You have the ability to work autonomously – given direct supervisor will be based in San Clemente, CA. You have demonstrated troubleshooting skills and critical thinking are required to diagnose and resolve IT issues. You are able to communicate with internal consumers in non-technical terms so they understand the process/steps to resolve issues. Strong familiarity with Microsoft O365 software. D365 experience a plus for this role.
Continuous improvement is a critical part of this role. Providing feedback to the US IT Manager and developing documentation will enable us to continually strive to provide better services across the business for all customers.
