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The Role Reporting to the Customer Service Director you will be responsible for driving excellent results and productivity of the customer service team. You will be managing a team of Customer Service Leads and working closely with global Customer Service Managers to ensure SLAs

The ?Head of Customer Service ?manages and coordinates ?general inbound/outbound customer service inquiries. Some essential duties include answering customer service phone calls, responding to email inquiries, live online chat support, tracking customer service case issues, and processing

The Role: Reporting to a Customer Service Lead, you will ensure that an excellent experience is given to every customer, every time. Responsibilities: Respond to customer enquiries via email, phone, live chat and social mediaCommit to achieving productivity and quality targetsProvide