Senior Systems Administrator

Travis Mathew

Huntington Beach, CA


Please apply directly to Travis Mathew for this role.

The Senior System Administrator (Retail) is responsible for providing all levels of IT consulting and support for TravisMathew’s retail stores. This individual will manage deployment, performance, reliability, capacity, and security to ensure robust and secure systems are maintained at all Retail locations, and the corporate office as needed. The Senior System Administrator (Retail) is responsible for defining routine processes for storage, patching and recovery of POS devices at all retail locations. Additionally, this individual will guide 3rd party support teams and the TravisMathew ServiceDesk supporting retail locations and business users. The role will include national and potential international travel to existing and new IT deployments at Retail stores.


  • Support the deployment, administration and management of all Retail IT equipment and software
  • Support all IT equipment at retail stores in the organization, including but not limited to cameras, computers, network switches / routers, POS units, shipping software, wireless Access Points
  • Provide oversight and direction for all retail customer escalations from Support Desk
  • Provide best-in-class customer service and highest quality and attention to detail in all projects and tasks
  • Support the monitoring of retail location networks for uptime, performance and security
  • Partner with Retail CAR team to resolve store issues with GK POS software, Fiori, BO, iDocs and POS peripherals
  • Support the Retail CAR team with updates to retail location applications including communication / training of support teams
  • Support processes for patching and updates to POS devices
  • Maintain strict control of all Retail IT inventory, deployed and on-hand
  • Troubleshoot enterprise and retail systems incidents, including off-hour and weekend support as needed
  • Coach and train Retail POS admins in accordance to Departmental policies to provide superior support as well as smooth store deployments
  • Establish relationships with equipment vendors and service providers for Internet and Mobile networks
  • Create, develop and maintain documentation, documented policies, procedures, and processes
  • Update documentation to record new equipment installed, new sites, and changes to computer configurations
  • When available, assist where needed to support local business operations, help desk admins and sys admins
  • Perform other duties as assigned by the Technical Lead, Supervisor and or Manager

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

  • Highly proficient in Windows implementation, management, and troubleshooting
  • Knowledge of Active Directory management, DHCP, DNS, IP addressing
  • Proficient in Network management using Meraki Cloud Networking, preferred
  • Proficient in VoIP systems, MItel and Cisco, preferred
  • Knowledge of S4 Hana, GK, CAR, Fiori, Business Objects, preferred
  • Ability to make decisions independently, or escalate and foster effective cross functional relationships
  • Ability to work well in a Team setting and as a Team player
  • Ability to flex and help others in the event of an IT emergency at the store and company HQ levels
  • Ability to travel, domestically and internationally
  • Strong communication skills in all channels; Email, Chat, phone and in-person
  • Strong organization and prioritization skills along with attention to details
  • Preferred: Advanced knowledge of POS, retail technology hardware, systems and solutions
  • Preferred: Knowledge of PCI DSS (Payment Card Industry and Data Security Standards)


  • Bachelor’s Degree in Information Technology preferred
  • Minimum 4 years' experience in Information Technology
  • Desire to grow a career in Retail Systems

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