Personal Shopper (FRWD)




Please apply directly to Revolve for this role.

Main purpose of the FWRD Preferred Personal Shopper role: is looking for a Personal Shopper to join the FWRD team.

This is a full time role for a candidate who is looking to work in online luxury personal shopping. The PREFERRED Personal Shopper is responsible for working with best customers; ensuring an excellent shopping experience for the client while delivering superior sales results.

The Details:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

● Proven experience in working within a sales driven environment - deliver sales results in line with business growth targets

● Proactive sales approach - able to show initiative/ideas to constantly improve the client experience and drive sales

● Customer centric - proven ability to foster and maintain personal relationships with clients to build brand loyalty to FWRD

● Motivated and willing to go above and beyond to service the client

● Develop one-to-one client relationships through regular communication, and refer to individual’s orders/returns history to enhance understanding of the client base and develop customer profiles

● Ensure that sales leads are identified and prioritized, as well as create and implement new selling ideas to ensure sales targets are met

● Increase spend of individuals and develop client loyalty through by understanding their needs and up-selling (whenever possible)

● Develop new client relationships, as well as re-engage lapsed clients

● Review data to identify client preferences and purchasing patterns

● Provide weekly and monthly sales performance updates to management

● Develop monthly sales review to share with the buying team

● Ability to develop strong, synergistic relationships with a multitude of teams and personnel

● Ability to manage multiple tasks under strict deadlines

● Ability to demonstrate logical thinking and problem solving skills

● Strong multitasking, prioritization, and organizational skills

● Works closely with buying team to stay up-to-date on new merchandise and or brands, as well as exclusives

● Wherever possible, initiate face to face contact with your customers

● Cover for other Personal Shoppers in their absence

● Must be able to work flexible hours to get the job done

Required competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

● Extensive knowledge and previous experience in luxury fashion including extensive knowledge of the current fashion trends

● Strong knowledge of apparel construction and fabrication and size and fit

● Self-starter that thrives in a fast-paced sales environment

● Confident, with excellent communication skills, including written and verbal skills

● Proactive in identifying new opportunities and areas for improvement

● Embodies the style/aesthetic of FWRD

Minimum Qualifications:

● Previous sales experience or styling experience in the luxury clothing sector (2 years minimum)

● Experience in brick and mortar and/or ecommerce

● Strong computer literacy, including working knowledge of Excel and Powerpoint

● Proficient in Gmail, Word and Excel

Preferred Qualifications:

● Bachelor’s degree preferred

For individuals assigned and/or hired to work in New York or California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

The base salary for this position is $66,500.

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