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International Wholesale CSR

Alo Yoga - Los Angeles, CA

Posted: September 20th, 2021


Description

As a wholesale customer service representative, the primary responsibility is managing the Alo wholesale business for international accounts.

Essential Duties & Responsibilities:

  • Manage order base for major retail accounts
  • Provide buyer/rep with line updates: including style changes, pricing and ETA’s
  • Provide support to the credit team for chargeback rectifications
  • Setting up new accounts while maintaining accurate billing, shipping, and contact information in ERP system FDM4
  • Studies vendor guidelines and conducts vendor set up for new customers and communicates department specific details and guidelines to the appropriate departments
  • Responsible for creating and maintaining SharePoint Customer Compliance Pages
  • Accurately enter in purchase orders and adjust per the customers’ needs and send updated order confirmations as needed
  • Obtain and determine approval for any returns (swaps, damages, defects) and accurately enter the claim. Provide OSR with RA # and instructions
  • Create custom docs and work with carriers to ensure customer orders are delivered
  • Order Fulfillment
    • Manage inventory and allocations to ensure orders are shipped as complete as possible within the accounts’ respective ship window
    • Work with the appropriate teams to push ASN’s as needed

Cross Functional Communications Across Various Departments

  • Communicate with Warehouse: Shipping/Receiving, Returns Department, Production, Product Development, Merchandising, Marketing, Accounting and IT
  • Communicates with Supervisor and Strategic Business Analyst on a regular basis

Key Competencies

  • Proactive problem-solver
  • Excellent follow-up and follow through proficiencies, with a high attention to detail
  • Professional communication skills – Written and Verbal
  • Self-starter when working independently
  • Energetic team player

Qualifications

  • Bachelor’s degree preferred, OR equivalent experience
  • 1-2 years international experience with working knowledge of custom documents
  • Experience with EDI, DiCentral, DSCO, GXS/Innovis, Intertrade, GS1 is a plus.
  • Proficiency in Microsoft Outlook, Word, PowerPoint and intermediate Excel Skills - VLOOKUP’s/Pivot Tables/Formulas is preferred
  • Innovative, focused and comfortable in fast paced environment
  • Strong abilities to multitask and time manage
  • Excellent organizational skills, attention to detail and strong project management skills
  • Proficient in interacting with customers to effectively conduct sales & maintain relationships
  • Strong excel skills


About Alo Yoga

We are relentless about making the best yoga clothing in the world explicitly to inspire yogis (and yogis to be) to have more yoga in their life. Inspiring mindful movement is at the core of why we do what we do at Alo—it’s our calling. Because mindful movement leads to better living. This is the real meaning of studio-to-street: Taking the consciousness from practice on the mat and putting it into the practice of life.