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Head of Operations

Manduka - El Segundo, CA

Posted: January 6th, 2021


Description

Manduka is looking for an exceptional Head of Operations to lead, build and improve Manduka’s Supply Chain, Sourcing, Procurement, Warehousing, Logistics, and Quality departments. The leader will focus on partnering with and managing Manduka’s vendor-base, implementing systems and processes, developing a high performing team, and enabling the business to scale globally. This position will contribute to meeting the company's operating goals and revenue targets. Reporting into the CEO, the Head of Operations will be expected to provide leadership that will invoke a culture of quality and continuous improvement throughout the organization.

About Manduka:

For more than 20 years, Manduka has built a reputation as the world's most respected yoga brand. Known for its legendary PRO Mat, Manduka creates high performance yoga mats, yoga towels, bags, props, and women's and men’s fitness apparel.

Designed by yogis and trusted by teachers worldwide, carefully selected and sustainable materials are paired with thoughtful design to create innovative products that allow a community of 4,000+ yoga studios, 700+ yoga ambassadors and over 2 million customers across the globe to deepen their practice.

RESPONSIBILITIES:

·        Lead the demand and operations planning cycle, ensuring proper demand creation and supply requirements planning within a global network to ensure customer service, inventory and cost objectives are achieved. 

·        Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure key performance indicators are realized.

·        Oversee global supply chain network design, vendor base and procurement activities. Manage vendor base and hold vendors accountable to on-time deliveries, quality issues, inventories, lead-times, costs, and non-conformances by conducting regular reviews.

·        Establish strong working relationships with vendors; identify new or alternative suppliers to mitigate risks in the supply chain.

·        Conduct contractual negotiations with vendor base and achieve cost reductions for Manduka.

·        Identify demand x supply misalignments and ensure proper mitigation plans are in place to ensure performance across a horizontal supply chain. 

·        Problem solve gaps in execution within planning, sourcing, logistics, customer service and distribution on daily basis to ensure end to end supply chain execution and performance. 

·        Accountable for monthly inventory forecasting, end of life remediation, inventory roll, open to buy planning, and buy process execution. 

·        Oversee distribution through 3PL relationships manage shrinkage, obsolescence, streamline process and budgets. Responsible for accurate reporting of inventory and maintaining internal controls.

·        Leads quality control efforts to ensure Manduka’s premium positioning in the market. 

·        Responsible for Amazon relationship, including strategy, revenue planning, marketplace and inventory management. 

·        Lead operational and cross-functional continuous improvement process, understanding upstream and downstream impacts to continually optimize processes. 

·        Superior knowledge of multiple operational functions and principles, including S&OP, finance, customer service, production, sourcing and fulfillment. 

 

KNOWLEDGE AND SKILL REQUIREMENT:

·         10+ years of relevant experience

·         Experience in warehousing, logistics, sourcing and supply chain

·         Undergraduate degree, master’s preferred

·         Management experience in the consumer goods industry preferred; experience working in an eCommerce environment preferred

·         Strong leadership and interpersonal skills; ability to influence others without formal authority

·         Ability to build high performing teams. Strong ability to motivate a team while fostering a strong and positive environment. Engages team members to develop plans and resolve issues.

·         Builds strong relationships with vendors and internal stakeholders; integrates into the culture and works collaboratively with global teams

·         Excellent written and oral communication skills

·         Demonstrated creativity and ingenuity in developing successful strategies for business growth

·         Proven track record of consistent cost reduction and profitability growth

·         Practical knowledge of traditional manufacturing as well as lean manufacturing and “kaizens”



About Manduka

Sometimes it’s the bumps in the road that end up defining our journey. This is the story of Manduka, a company founded on the simple idea that a better yoga mat could make a world of difference.

In the late 90's, Peter Sterios, an architect turned yogi, discovered a simple, elegantly designed black mat whose combination of firm grip and complete support revolutionized his yoga practice. In honor of the yoga masters who inspired him, he sought to share this amazing product with others.

Peter had always been the beneficiary of great generosity from other yoga teachers. To repay that debt, he sent mats as gifts to many of the teachers he admired including Erich Schiffmann, Rod Stryker, Angela Farmer, Victor Van Kooten, Rodney Yee, and Shiva Rea. The teachers who inspired Peter were his first customers. And in the great yoga tradition, they shared their mats with their students, and a true yoga company was born. Peter chose the name Manduka in homage to his teacher and mentor, Shandor Remete, whose core practice and teaching always included the ancient Hatha Yoga Pradipika pose, Mandukasana or frog. The first time Peter heard and repeated the name of the pose he experienced a sense of childlike joy and delight as the sound rolled off his tongue. The word and the pose were mirror images, simultaneously playful and profound. The joy of Manduka is now spoken in so many countries, all over the world.

The quality and performance of Manduka mats and yoga accessories are still unmatched in the marketplace. They are still crafted using simple, enduring, natural, and whenever possible, renewable materials and a fine attention to detail. Manduka is a company built by and for yoga teachers and their students. We are still evolving, still introducing new products, and still celebrating the spirit and wisdom of yoga teachers and their students. From the road less traveled, something great and meaningful has arrived.

Manduka: for your practice and for our world. Namaste.