Senior Manager of Fulfillment and Logistics

Stance - San Clemente

Posted: August 31st, 2020


The role of the Senior Manager of Fulfillment and Logistics will be responsible for all activities related to logistics and fulfillment, including day to day communication and facilitation with internal and external stakeholders to ensure Stance customer service, revenue and profit objectives are achieved.  The role will manage a dynamic segment of supply chain including inbound logistics, 3PL distribution, and planning outbound multi-channel fulfillment, wholesale (WS) and direct to consumer (DTC).  This position reports directly to the Senior Director of Operations.

Position Overview:

The main functions of this position will include but are not limited to:

  • Fulfillment:
    • Manage:
      • Direct Stance nominated 3PL warehouse and act as a liaison to Stance internal stakeholders to ensure end to end execution
      • Lead 3PL activities and cross functional interactions, ensuring process alignment, planning and organization
      • Facilitate inbound quality failures, returns and special projects to ensure issues are remediated
      • Accountable for month end financial reconciliation, in collaboration with 3PL and finance to ensure accurate month end reporting
      • Lead to monthly S&OP reporting on key distribution performance indicators for each channel WS & DTC
    • Coordinate:
      • Facilitate cross functional forecasts WS and DTC and lead weekly, monthly and seasonal planning activities, identify resources constraints, mitigation plan and ensure service levels are met
      • Produce performance reporting, analyze, identify trends facilitate data-based conversations to mitigate impacts to customer service
      • Lead weekly and monthly cross functional operational planning meetings to ensure proper communication and channel engagement
      • Liaison with system owners of Full Circle, NetSuite (.com) and KWI (POS) to ensure inventory balance and error mitigation
      • Facilitate shipments outbound to INTL customers and distribution centers
    • Improve:
      • On time performance, turn time, processing time, fill rate, and develop lean strategies for efficiency gains in collaboration with 3PL
      • Continually mitigate 3PL chargebacks and develop upstream vendor compliance initiatives, track issues and ensure proactive solutions
      • Reconcile and validate monthly invoices, identify opportunities for cost reduction and facilitate contract negotiations 
  • Logistics:
    • Manage:
      • Logistics service providers and transportation from factories in Asia and the Americas
      • Facilitate booking approvals, ensuring booking date adherence to Purchase Order purchase order cargo receipt
      • Accountable for cross functional expedited shipping requests and approvals including air freight, fast boat and truck
      • Accountable for monthly freight cost tracking, updates, and analysis to ensure optimal freight rates
      • Collaboration with 3rd party customs compliance to ensure accurate HTS classification and smooth import execution
      • Container forecast with logistics providers to ensure proper capacity and equipment booked at origin
    • Execute:
      • Analyze purchase order ETA dates plan vs. actual. Update Full Circle to ensure inbound requirements planning to 3PL are accurate
      • Analyze past due ETAs and root cause to ensure immediate resolution and service mitigation
      • Duty draw back process facilitated by 3rd party integrator to maximize return (where possible)

Basic Qualifications

  • Bachelor’s degree in Supply Chain or related field, or equivalent experience
  • 5+ years fulfillment and logistics experience, managing 3rd party integrators
  • Advanced Excel skills and working knowledge of google Docs / MS Office
  • Full Circle system experience or equivalent ERP, working knowledge of system architecture within multi-channel DTC and wholesale systems environment
  • Demonstrated ability to communicate effectively to senior management, peers, and team members
  • A curious, quantitative, flexible and aggressive intellect with superb conceptual thinking, analytical focus and problem-solving skills
  • APICS CSCP or CPIM Certified a plus

Culture and Comp:

Stance's work style is the stuff you've only heard about.  In addition to competitive compensation and unheard-of benefits you will have access to a world-class personal trainer and gym facilities, an NBA quality basketball court and the legendary Stance skate bowl. It's a set up that's all about helping you find flow. You'll also find it in our talent development programs like our CEO’s book club and our Entrepreneur Speaker Series. Best of all, you'll do all this alongside genuinely kind people who will inspire you.

About Stance

STANCE is dedicated to the spirit of individuality with a design philosophy that believes in expression and function. Expression that creates an emotional visual connection and function that also provides comfort and performance. Building outstanding socks with the best fit and performance characteristics from the highest quality materials is the unspoken priority. The outward facing personality of the brand and our products are the creative and artistic stories that go into every single sock we make.

Unravel the spool of convention and celebrate bold expression with this free-thinking fabric. Send a crystal clear mixed message that’s silently loud and quietly bold. Designed in San Clemente, worn everywhere.