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Systems Support Analyst

Boot Barn - Irvine, CA

Posted: August 28th, 2020


Description

The Systems Support Analyst provides desktop support for server or mainframe applications, hardware, telecom and telephony services to PC and Mac end users. This role is responsible for responding to and diagnosing technical issues through discussion with end users, accounting for problem recognition, research, isolation, resolution and follow-up steps to ensure end users are able to work efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·        Perform warehouse and call center equipment setup and implementation of desktop, laptop, network, phones, laptop docking stations and more.

·        Provide general technical and application support to warehouse and call center associates as it relates to the following systems: -

o  Call Center software

o  Warehouse software

o  Windows OS/Mac OS

o  Microsoft Office Suite

·        Troubleshoot and resolve hardware issues related to all PC and MAC notebooks and laser printers

·        Provide tier 1 and 2 technical support for network interruptions and escalate problems to senior technical teams as needed.

·        Work with software, hardware and services vendors to schedule and execute installations and repair orders.

·        Demonstrate basic knowledge of networking as it pertains to all aspects of desktop support including TCP/IP, DNS, DHCP, and Wireless (802.11a/b/g).

·        Utilize a helpdesk system to log calls, keep track of projects, and keep management up to date with technical issues and requests. Escalate issues as needed and follow-up to obtain final resolution.

ADDITIONAL RESPONSIBILITIES:

·        Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

·        Demonstrates high level of quality work, attendance and appearance

·        Adheres to all Company Policies & Procedures and Safety Regulations

·        Adheres to local, state and federal laws

·        Performs any other duties that may be assigned by management

·        Understands and complies with all company rules and regulations

MINIMUM QUALIFICATIONS:

·        Bachelor’s degree in Computer Science, Business or equivalent relevant experience

·        2 – 3 years of Help Desk/System Administration experience in a corporate environment

·        Demonstrated ability to translate complex concepts into simple process flows

·        Ability to work independently and lead cross-functional teams while executing projects form vision through implementation

·        Strong computer skills including MS Office Suite and other design software programs

COMPETENCIES:

·        Adaptability

·        Communication

·        Decision Making

·        Initiative

·        Innovation

·        Motivator

·        Organization

·        Professionalism

·        Results Orientated



About Boot Barn

From the humble beginnings of a family run storefront, to over 200 stores in 30 states, Boot Barn® epitomizes the American dream of hard work, honesty and value. When founder Ken Meany opened that very first store little did he realize that his vision and values would help drive what Boot Barn® is today. Even though we are a much larger company, we still embrace the down-home honesty that a family run business represents. From California to Florida, from North Dakota to Texas and Louisiana, we work hard to make sure every Boot Barn® gives you the same personal experience that Ken started years ago.

At Boot Barn®, we honor America’s heritage -- our heritage. We believe in quality products and good value. And we’ve stocked our shelves with quality western and work gear for you and your family. More than 8,000 styles of boots, jeans, shirts, hats, belts, jewelry and more. All the latest styles from the brands you trust like Wrangler, Ariat, Justin, Carhartt, Dan Post, Resistol, Montana Silversmith and many, many more.

At bootbarn.com we’re busy right now packing up boots, restocking and double-checking each order. We’ve got 50,000 square feet of well-oiled-shop-til-you-drop-warehouse-full-of-awesome-stuff, at your disposal. And a trained staff to make sure your order is right, the first time. Every time. Check us out… We’ll outfit you from head to toe and give you the kind of service you’d expect from a company that values heritage, hard work and community. It’s what we believe in. And we know you do too.