Retail District Manager

Volcom - Costa Mesa, CA

Posted: June 22nd, 2020


About Volcom: We were born to chase what we are true to. It’s not that we want to… WE HAVE TO. We have a vision that turns obstacles into opportunity. A creative courage to tempt the impossible… And embrace the strange. Telling us to push further… To try again. Endlessly seeking elevation… We are all connected by this same internal force. Forever we chase that intoxicating moment when our vision is realized… The world around us goes quiet… And for brief moments, we are more than alive.
True To This
Our employees are our greatest asset and Volcom is the place where people who share our values and passions want to work. The Retail District Manager oversees store operations and sales, keeps their teams stoked on everything Volcom, and are treated like small business owners with responsibility and trust. The Retail District Manager drives the success of their district through leadership of people, talent, operations, and brand. You embody the Volcom spirit and lead your team and district to excellence. If you’re true to this and are inspired by creative spirit, the Volcom family would be stoked to have you.
What you’ll do:
• Act as a liaison between the corporate and store teams, communicate effectively to share best practices
• Achieve store and district sales goals and drive sales through targeted and measured activities 
• Monitor sales and motivate team to hit forecasted goals 
• Analyze and manage all areas of store operations including payroll and operational expenses
• Drive the business forward and ensure consistency in operations throughout your district
• Maintain detailed understanding of your stores’ day-to-day operations while ensuring they are aligned with the big-picture goals for the Retail division
• Maintain a travel and expense budget in accordance with company policies and procedures
• Travel and coordinate transportation to visit stores on a regular basis 
• Responsible for supervising multiple stores, possibly across multiple states
• Merchandise and maintain company standards of all product on the floor
• Monitor and control shipment and inventory, including transfers and markdowns 
• Direct and coordinate proper placement of items on sales floor and of back stock once received  
• Review and track sale records and reports to project sales
People/Talent Management
• Manage your team by guiding, directing, and motivating them  
• Develop your team by recognizing talented staff and developing them for growth within the company 
• Maintain regular one-on-one meetings with Store Managers and lead weekly district meetings
• Elevate and empower your Store Managers and store teams by being a support system and resource of knowledge and best practiceConduct annual performance reviews and address any ongoing performance issues. Partner with HR on employee relations issues, terminations, etc
• Responsible for Store Manager hiring and training and supervision of all in-store hiring conducted by the Store Manager
• Track store payroll budget, timecards, and scheduling, adjust schedule according to needs of the business 
• Uphold and hold team accountable for company policies, procedures, and corporate directives
• Facilitate team meetings when needed 
• Strive to create an environment that embraces and values team building and development 
• Build product-knowledge driven sales culture, sharing your knowledge of our industry, eco-initiatives, and high-quality product to Store Team and Customers
• Create an environment that values and represents the Volcom brand in a positive and inspiring manner
• Resolve customer service issues and maintain a high-quality guest experience
• Represent Volcom brand with actions and knowledge of products
• Cultivate a fun, organized, efficient work environment and lead by example
• Perform other duties as assigned

What you’ll need:
• 5+ years’ experience in Retail Store Management with proven results 
• Multi-store management experience preferred, but not required
• Bachelor’s Degree preferred but not required
• Experience hiring, recruiting, and training of retail teams required
• Visual merchandising experience preferred
• Interpersonal, customer service, reporting and basic math skills
• Be an effective team player
• Strong people management skills  
• Strong leadership skills  
• Strong ethical behavior
• Strong computer and POS system experience 
• Strong sales knowledge and training 

Volcom Perks:

• 70% off Volcom merch
• Medical, Dental, and Vision Benefits (majority employer paid)
• Management Bonus
• 401k with employer match (based on eligibility)
• Fun work environment & team
Job Requirements: 
• Ability to travel domestically on a regular basis
• Flexible schedule; ability to work days, nights, weekends and holidays
• Must be located within the District he/she supports and be able to conduct regular store visits
• Excellent communication with customers, store team, and corporate (in-person, phone, and email)
• Communicate in a professional manner and provide direction/coaching to team
• Ability to review and analyze reports, and be able to communicate findings effectively
• Excellent Problem solving and critical thinking/comprehension
• Ability to transport and position a minimum of 10 lbs 
• Ability to constantly move within the store and backroom
• Ability to stand (or remain in a stationary position) for long periods of time 

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.

About Volcom

During the March dumps of 1991, Richard Woolcott and Tucker Hall, set off on a snowboard trip that would forever change their lives. Tucker had just been laid off from work but that wouldn’t stop him from attending his routine Tahoe trip to visit Nathan Fletcher and Mark Gabriel. After riding four days of fresh powder, Richard called work with the excuse that they were snowed in and extended his stay. For more than a week, they awoke every morning with two new feet of snow. It was their first real experience riding powder and the new obsession wouldn't stop there.

Two weeks later Richard quit his job to take some time off and snowboard. He and Tucker had also talked of starting a clothing company during the Tahoe trip but nothing was really finalized. Later that spring, the two came up with the idea of starting a riding company based around the three sports they enjoyed (snowboarding, skateboarding and surfing). With an initial $5,000 from Richard's dad, they started the process. First came the name, then came the stone and Volcom was born.

The Volcom idea would incorporate a major philosophy of the times, "Youth Against Establishment". This energy was an enlightened state to support young creative thinking.  Volcom was a family of people not willing to accept the suppression of the established ways. This was a time when snowboarding and skateboarding was looked down upon and the U.S. was in a recession with riots in LA and the Gulf War breaking out.  Change was in the air.

For the first two years, Richard and Tucker traveled around the world on wild journeys with friends riding whatever they could. The business side of things was minimal. The headquarters were set up in Newport Beach in Richard's bedroom and all sales were run out of tucker's bedroom in Huntington Beach. The two knew nothing about how to make clothes but that didn't matter.  It was all about spirit and creativity.  Clothing sales for the first year were $2,600.

Since those wild beginnings, the Volcom Stone has spread slowly across the world. The company has matured internally but continues to run off the same philosophy it started with. The Volcom thinking now flows through its art, music, films, athletes and clothing.
Where we are Today

Volcom is part of the Kering Group, a world leader in apparel and accessories which develops an ensemble of powerful Luxury and Sport & Lifestyle brands. http://www.kering.com