E-Commerce Business Analyst

True Religion

Gardena, CA


*Please apply directly to True Religion for this role.

THE ROLE (what you are accountable for)

· Acting as an applications analyst, project coordinator, and technical troubleshooting resource to support the use and expansion of True Religion’s various ecommerce applications.

· Identifying opportunities for new e-Commerce, mobile, and social capabilities, and ensuring the features are built on a multi-region e-Commerce platform.

· Partnering with business, vendors, IT and other stakeholders to understand needs, document requirements and create sprint tickets.

· Assisting in various website management functionalities such as catalog & content management, promotions/campaign management, security review, deployment testing, and release management.

· Assisting in managing various marketplace functionalities, and digital marketing initiatives.

· Working independently or collaborating across team members and at various levels within organizations.

· Effectively communicating business requirements and stakeholder expectations to team members in a timely manner and clear fashion.

· Creating website development specifications and business requirements.

· Defining and creating epics, features, stories and other artifacts to support development goals in collaboration with project management, development managers, and client stakeholders

· Proactively managing changes in project scope, identifying potential issues, and devising contingency plans.

· Providing ongoing support for QA life cycle. Create and manage test scripts, test plans and test cases.

· Assisting in the development and maintenance of the online procedure guide and knowledge database.

· Maintaining a flexible work schedule and be on-call during evenings and weekends, as needed.

· Perform tasks required for SOX, PCI and information security compliance.

· Documenting system problems and their resolutions for future reference.

· All other duties as assigned.


· Someone who has strong ecommerce and mobile app knowledge

· Ability to work independently and in a team environment

· Excellent communication skills (written and verbal) and ability to communicate across all levels (user, management, vendor - business & technical).

· Ability to investigate and analyze information and to draw conclusions.

· Excellent customer service skills.

· SDLC knowledge and Agile software development methodologies.


· Bachelor’s Degree in Information Systems (or equivalent) required

· Minimum 5 years experience in various e-commerce platforms such as Demandware/SalesForce commerce cloud, Hybris, Magento, ATG or similar.

· Minimum 5 years experience in prioritizing, planning, delivering, and supporting ecommerce applications, interfaces, vendor-based applications and systems upgrades.

· Minimum 5 years of documentation experience with business requirements, functional specifications etc.

· Minimum 3 years experience with JIRA or similar ticketing system


· Prior experience implementing and supporting ecommerce websites using Demandware/SalesForce commerce cloud.

· Prior experience implementing mobile apps will be a great plus.

· Prior experience with agile development methodologies will be a great plus.

· Prior experience with managing marketplaces such as eBay, Amazon.

· Knowledge and experience of ERP systems such as Full Circle is a plus.

· Agile software methodology experience, especially scrum master role understanding and expertise.

· Project management experience including developing test procedures, scripts and performing applications testing.

· Knowledge of the Atlassian toolset.

· Working knowledge of Microsoft Project for the maintenance of project plans.

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