Digital Marketing Associate

Volcom

Costa Mesa, CA

DESCRIPTION

*Please apply directly to Volcom for this role.*

WHAT YOU’LL DO:

We are looking for an eager, self-starter to join the Volcom Digital Marketing team. The Digital Marketing Associate will be responsible for the development, planning, segmentation, scheduling and analysis for both email and SMS programs. As a key member of the department, this individual will be integral to growing the brand’s reach and strengthening our connection with our customers. This person must be highly motivated, both detail and deadline-oriented, and can thrive in a hybrid working environment. The ideal candidate continually seeks to improve email performance and their skillset as they relate to driving e-commerce website traffic, acquiring new customers and nurturing the customer relationship pre-and-post conversion.

KEY RESPONSIBILITIES:

· Be the Email expert for your product categories, promotions and performance.

· Be the Subject Matter Expert for the SMS programs across multiple brands. Provide recommended actions, insights and opportunities as it pertains to text marketing campaigns and automations.

· Develop the execution of email & SMS campaigns from start to finish, delivering results.

· Coordinate and manage marketing campaigns for the Outlet business. Provide insight into the customer and ongoing performance.

· Target and segment customers using a thoughtful strategy across multiple touchpoints.

· Supervise the SMS budget and planning for all brands.

· Lead vendor management and communications for the SMS program. Design, test, implement, and monitor new features while optimizing existing campaigns for incremental growth.

· Responsible for the analysis and reporting of the SMS channel. Uncover data-driven insights to inform decision-making.

· Work with Digital Graphic Designer, Merchandising as well as Brand department leads in the development of key promotional activity, go-to-market campaigns, product launches and website communications.

· Provide creative content teams directives for the specific creative required for your asset, audience and brand voice to meet department objectives.

· Create/write email campaign messaging consistent with the brand.

· Update and maintain the Digital Marketing calendars.

· Knowledge and understanding of Email Marketing-specific KPIs.

· Meet revenue goals and key performance targets in marketing channels, particularly Email & SMS.

· Be a thought-starter to improve, acquire and convert customers based on customer funnel state.

· Provide detailed weekly & monthly reporting to be shared with key stakeholders.

· As an ever-evolving business, other duties may be assigned or required.

WHAT YOU’LL NEED:

· Bachelor's degree; marketing, business, or a related field is preferred.

· 3-5+ years of Email Marketing and/or SMS experience

· Ecommerce and/or web background, though not required.

· Experience working in an enterprise-level ESP. Klaviyo, SMSBump, and/or Shopify experience is a plus.

· Knowledge of customer segmentation and targeting techniques.

· Copywriting and basic image editing and cropping.

· Any HTML/CSS and/or Photoshop knowledge is a plus.

· Attention to detail. You double/triple check everything.

· Strong organization and time management.

· An agile team member with ability to juggle high priority initiatives and pivot quickly.

· Team player; has exceptional communication skills to collaborate across multiple departments.

· Competence to problem-solve independently.

· Results-driven and customer-centric mindset.

· Dependable and a genuine, positive attitude.

· Passion for the active sports lifestyle (Surf, Skate, Snowboard) and/or Fashion.

· Experience in analytics tools (ex. Google Analytics, PowerBI, Looker Studio, Adobe Analytics).

· Proficient in project management platforms such as: Asana, Trello, ClickUp, Air Table, Monday.com, Excel and other Microsoft / Google programs.

· Curious mentality!

LIBERATED PERKS:

· Collaborative culture with amazing family vibe

· Discounts on Liberated Merch

· Medical, Dental, and Vision Benefits (majority employer paid)

· 401k, including employer contribution

· Surf and Snow Team Building Days

· Summer Half Day Fridays

· Paid Time Off

· Referral Program

Liberated Brands is committed to fair and equitable compensation practices. The salary range for this role in Costa Mesa, CA is $65,000- $75,000. This position is hybrid and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location.

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law.

If you are unable to complete this application due to a disability, please contact Customer Service to ask for an accommodation or an alternative application process: 1 (855) 330-0188 or ADAaccommodations@liberatedbrands.com.

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