Customer Service Representative

Nixon

Carlsbad, CA

DESCIRPTION

Please apply directly to Nixon for this role.

Nixon is currently looking for a Customer Service Representative to join our team. We operate in a fast paced, fun, and high-growth environment. The right candidate will be customer service oriented, energetic, organized, and excited to be part of a team that is a leader in its industry.

Essential Functions:

• Manage a high volume of phone, chat, email, and social inquiries (100+ daily) quickly and efficiently in a busy support environment.

• Demonstrate great phone etiquette and a strong level of enthusiasm when interacting with customers.

• Respond promptly and courteously to customer email inquiries.

• Use effective time management to balance inquiry channel demands.

• Deliver organic and friendly service to customers, providing inquiry resolution on first contact.

• Use strong problem-solving skills to find creative solutions to customer issues.

• Support and effectively communicate Nixon’s policies and processes to customers.

• Offer exceptional customer service using product knowledge resources to recommend products and solutions.

• Assist customers with technical support and provide solutions to service issues.

• Promote the brand by offering only the best experiences to customers.

• Ability to identify and report any critical or reoccurring customer service issues to Supervisor.

2810 Whiptail Loop, Suite 101 PH 888.455.9200 nixon.com

Carlsbad, CA 92010

Requirements:

• Bachelor's degree preferred

• 2+ years’ experience in retail or customer service

• Exceptional customer service standards

• Excellent verbal communication skills

• High level of enthusiasm

• Team player with a high standard for quality of work and a “can do” attitude

• Strong problem-solving skills and the facility to always maintain a professional dialogue

• Ability to prioritize and organize tasks in a fast-paced environment

• Salesforce and/or call center experience a plus

Physical Requirements:

● The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation

● Must be able to remain in a stationary position, either sitting or standing, 50% of the time; standing desks are available

● Constantly operates a computer, and other office equipment such as calculator, copy machine and printers

● Must be able to lift to 25 pounds, with or without accommodations

● Indoor, office environment, not substantially exposed to adverse environmental conditions

Come join the Nixon Team! Forward resumes to csjobs@nixon.com with "CSR" in the subline. This role is in Carlsbad CA, USA and is ON-SITE. Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest!

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