Assistant Manager, Sales Operations

Lancome - New York, NY

Posted: September 18th, 2018


Job Summary 

The Assistant Manager will aid in executing strategic and tactical sales reporting initiatives for the Sales Division of Lancome while also ensuring accurate and consistent messaging of sales performance across the organization. She/he will partner primarily with the Account Teams, Management, and Greater Sales Operations Team in the compilation, auditing and reporting of sales data.  Secondarily, the Assistant Manager will be the main point of contact for system related issues and will work with our IT partners to identify, test and implement solutions, including any related communications.


  • Compile, audit, and report on the sales performance of the overall business on a weekly, monthly, yearly and promotional timeframe (i.e., actuals to forecast reporting (weekly), year to date performance reports (monthly), field performance to bonus goals (yearly), BATA SPH Goaling (Beauty Advisor Talent Assessment) (yearly), promotions on GWP’s (Gift w/Purchase), Special Collections/Exclusives, and Markdown performance (timing varies))
  • Support Manager and AVP by ways of data driven support during key timeframes i.e., presentation prep for strategic leadership meetings (e.g., Quarterly Sales Review, NSM (National Sales Meeting), IMM (International Market Meetings), etc…)
  • Assist with ad hoc projects, including special requests from upper management on subjects such as, but not limited to – competitive activity and performance, target door analysis, operational workflows, process efficiencies
  • Aid in the development of tools to be used by management to analyze and report retail sales and other business-related needs (e.g., nets, productivity, etc...)
  • Track, issue resolution, escalation etc. as you follow a report/data request from submission through to delivery.
  • Leverage available reporting tools and confirm data integrity thorough testing.
  • Develop training materials and job aides to support reporting rollouts.
  • Develop an understanding of the strengths/limitations of the various tools and technologies available. Suggest alternate methods of data presentation.
  • Collaborate closely with, and build trust among, various cross-functional partners in order to drive desired results (sales promo, sales admin, account teams, demand planning, finance, marketing, luxe corporate)

Desired Skills and Qualifications

  • Bachelor’s degree required
  • Proficient in Microsoft Office Suite particularly Excel & PowerPoint
  • 1-3 years of work experience, preferably in an retail, CPG or consulting i.e., merchandise planning, merchandise buying, sales and inventory planning
  • Ability to partner with, and influence, cross-functional partners
  • Ability to work both collaboratively and independently; can take initiative on projects
  • Organized and detail-oriented to ensure accuracy
  • Effective written and verbal communication skills
  • Demonstrated decision-making ability and sense of urgency; ability to deal effectively with the pressure of multiple tasks, deadlines and rapidly changing priorities
  • Retail knowledge preferable, but not required

This position description is a summary of the primary duties and responsibilities of the job and position.  It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.  Contents are subject to change at management’s discretion. 

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About Lancome

During its 78 years of success, Lancôme has become the # 1 brand in the luxury cosmetics market by offering innovative skin care products, beautiful make-up lines, and elegant perfumes in more than 130 countries. 
Lancôme is also about beauty empowerment. The brand has chosen charismatic and accomplished women as its ambassadresses: women with heart. From Julia Roberts to Kate Winslet, from Penélope Cruz to Emma Watson: all are beautiful icons who love life, who are full of energy, and talent; they are icons with whom every woman can relate. They embody a radiant, confident and universal beauty, while remaining modern and down to earth.

Lancôme is a visionary brand ahead of its time; a brand that continues to write the future of cosmetics: from DreamTone to Visionnaire and Génifique, from L'Absolu Rouge to Teint Miracle, and from Trésor to La vie est belle, Lancôme successfully combines scientific expertise and an intuitive understanding of women's needs.

Lancôme's best-sellers are: For skincare: Visionnaire, Génifique, Absolue, Rénergie, Blanc expert, UV Expert; For make-up: Definicils, Hypnôse star, Hypnôse Doll Eyes, Hypnôse, L'Absolu Rouge, Rouge in Love, Teint Miracle, Teint Idole Ultra 24h; For fragrance: La vie est Belle, Trésor.