Director, DTC Operations

The North Face - Los Angeles, Ca

Posted: July 3rd, 2018


Job Description

The Director Operations Direct to Consumer is responsible for establishing a shared vision and leading supply chain process and metric improvements across the supply chain for the The North Face DTC business (inclusive of stores and e-commerce). The individual in this role serves as a key leader in collaborating with the The North Face DTC Operations team to optimize the supply chain service capability unique to the retail model. The role reports to the Senior Director Global Direct to Consumer with matrixed responsibility to The North Face’ Vice President of Direct to Consumer.

Key Responsibilities:

  • Identify and drive company initiatives to improve operational flexibility, speed to market and innovation. Research, design and implement innovative processes and procedures that will foster improvement of the DTC supply chain, responsiveness and on time service.
  • Build relationships and partner with the TNF Retail and Wholesale teams to identify processes that could be leveraged to create organizational synergies. Influence supply planning activities, including the design and implementation of supply chain strategies to meet the unique needs of Retail. Drive metric improvements across forecast accuracy, inventory levels, On Time Performance and other elements of the supply chain score card. Provide insights of the company's operations creating a level of global understanding by formalizing the communication between DTC Operational needs and Supply Chain.
  • Develop an efficient and effective operations model to support growth in DTC including Omnichannel. Focus on DTC ecommerce model to ensure optimal growth and inventory support. Identify operational strategies and tactics that will support long term sustainable growth that focus on improving responsiveness, ie Lead Time Reduction and QuickTurn Read and React programs.
  • Partner with the retail team to improve the DTC inventory model from an operations perspective that is the primary driver for open-to-buy modeling and all financial projections.  Provide subject matter expertise on merchandising and inventory strategies in a multi-DC environment.  Learn and leverage the proprietary Product Flow Model to identify and quantify inventory productivity improvements.
  • Partner with the TNF and VF Distribution and Logistics teams to create innovative strategies to enable and drive DTC success.  Including but not limited to Distribution Network Strategy, new approaches to store fulfillment and delivery, methods to measure and improve e-commerce fulfillment and exceed customer expectations.
  • Ensure that the monthly inventory projection and the ongoing position of the Inventory KPIs (Days of Supply on Hand, Turns and Inventory $) meet inventory plan. Proactively work to understand latest market trends and supply dynamics while anticipating impact on the inventory plan for DTC. Play a key leadership role in the S&OP process and communication to leadership team members on DTC inventory performance.
  • Understand the DTC sales plans and work directly with the DTC planning/merchant team to optimize key item buying processes and ensure they are linked to the DTC inventory objectives. Lead Operations with supply chain initiatives concerning improved supply management and inventory control by partnering with Operations and the Global Sourcing offices.
  • Understand emerging Retail practices around supply chain planning both inside and outside our industry, bring back key learnings to apply. Ensure effectiveness of S&OP as a monitor and control process with a focus on decision making. Understand key retail selling metrics and assumptions as related to service impact on inventory. Align with industry and VF best practices as established by the VF and TNF leadership team members.
  • Act as a coach and mentor to direct and indirect reports. Educate leadership to tradeoffs between stocking models & shelf positions with financial objectives. Serve as a thought leader regarding inventory policy and S&OP process related to DTC. Drive partnership with Retail and Supply area leaders to anticipate changes in business dynamics.

Requirements, Skills & Experience:

  • Minimum of 10+ years’ Demand or Supply Chain experience in a lead position with exposure to Retail and e-commerce.
  • Undergraduate degree required, Business, Supply Chain or Engineering preferred. MBA with concentration in Supply Chain preferred. Must have a strong analytical capability, presentation skills, business acumen, critical thinking, ability to delegate, a problem solver and able to multitask (multiple projects and initiatives).
  • Certification in a Demand and/or Supply discipline is preferred, APICS Certified Supply Chain Professional or similar credential.
  • Knowledge of Retail practices, interdependency of selling, supply and inventory with serving the consumer, financial implications of inventory ownership, End-to-End Demand/Selling and Inventory planning processes, seasonal planning process for retail, S&OP process for retail and a thorough understanding of planning phases.
  • Excellent communication (oral & written) skills.
  • Strong organizational skills.
  • High customer focus with the ability to drive for results.
  • Ability to work/communicate with all levels of the organization.
  • Develops collaborative and diverse relationships.
  • Ability to understand, assess & problem solve by leveraging technical and analytical skills.
  • Proficiency with Alteryx analytics tool preferred.
  • Ability to lead, coach and develop staff to improve performance and achieve professional goals.
  • Proficient PC skills (spreadsheets, word processing & databases).
  • Federal background and fingerprinting required.
  • 15% travel.
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About The North Face

The North Face® brand has grown from a single storefront to a respected global brand that generates over a billion dollars in annual sales in just over 40 years. Yet the fundamental mission remains unchanged: building the best gear for the outdoors, supporting the preservation of wild places, and inspiring a global movement of outdoor exploration.